Terms of business

The general terms and conditions of the sportshine.eu online store are drawn up in accordance with the Consumer Protection Act (ZVPot), with the recommendations of the Chamber of Commerce and Industry and on the basis of international e-business codes. The online store sportshine.eu is owned or managed by the company Barbara Holcman SP (hereinafter the provider or manager).

Ordering
Ordering in the online store sportshine.eu takes place in the Slovenian language via the Internet 24 hours a day and 7 days a week. You can choose and order the products that are available to you in the product list, if you cannot find the desired product, please let us know at the e-mail address: info@sportshine.eu and we will inform you whether the delivery of the product is possible or not. The products will be delivered to the buyer by mail, unless the buyer states in the order that he will pick up the ordered products personally
in Ljubljana at the agreed place.
If the buyer does not cancel the order, the order goes into further processing, when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider can call the customer's contact phone number to check the data or ensure the accuracy of the delivery.
We also reserve the right to change prices, but in this case the customer will be notified by e-mail or GSM.

Purchase process
No time-consuming registration is required to purchase the products themselves! When you have chosen the desired product, simply follow the indicated steps (enter all the necessary information, choose a payment method,...), which will take you to the completion of the order. If you want to remove an individual product from the basket, just do so with the remove button. If you decide to register, the purchase can be made faster and various functions are enriched.

Ordering process
1. The order is unconfirmed:
After submitting the order, the buyer receives a notification by e-mail that the order is unconfirmed.

2. Order confirmed:
The provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider can call the customer on his contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider informs the customer by e-mail about the expected delivery date. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.

3. Goods dispatched:
The provider prepares the goods within the agreed period, sends them and informs the buyer about this by e-mail. In the aforementioned e-mail, the provider also informs the buyer about the return policy, where to contact in the event of a delivery delay, and where to contact in the event of a complaint.

We will use personal data exclusively for the purposes of order fulfillment and other necessary communication. The contract/invoice is stored on the rented server and is properly secured by the company of this service. If you want more information, contact us on 041 798 307.

Cancel order
You can cancel your order by calling (+386)041-798-307 or by e-mail.

3. Complaint
In the event that the goods were damaged during delivery, contact the post office that delivered the goods to you. Carefully inspect the received goods in the presence of the delivery person. Only the buyer of the product listed on the original invoice can make a complaint about the goods. The warranty expires when:
- defects caused by improper use, negligent handling, mechanical damage and defects in the event of force majeure.
– in case of non-professional addition of structural assemblies, e.g. Modifications to the product - when using other elements that do not belong with it
– in case of mishandling or damage due to negligent handling
– if the customer has already opened the security seal or unpacked from the original packaging

4. Return of goods
Buyers who are not satisfied with the ordered products can return the goods at their own expense within the statutory deadline, the deadline for returning the goods is 14 days from the day the consumer acquires possession of the goods. (The provider withholds the refund of received payments until the returned goods are accepted or until the consumer provides proof that he sent the goods back. ) The provider will refund the buyer the entire amount of the purchase, in the event of withdrawal from the contract, the consumer will only cover the costs of returning the goods. The provisions of Article 43 of the Consumer Protection Act apply to the return of goods. We consider the return only if the returned goods are in the original, undamaged packaging together with the attached documentation. Unless the goods are destroyed, damaged, lost or their quantity reduced through no fault of the consumer. The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. Payments will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. Payment refunds are made to the buyer's TRR. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.
You can return the products by post to:

Sports shoes
Barbara Holzman sp
Kamnikarjeva street 27
1291 Skofljica

The purchase price for returned products will be refunded to your transaction account within 14 days at the latest, or by postal order, or by agreement, we will count it as a credit for the next purchase.

5. Prices
All listed prices are in EUR and do not include VAT (VAT is not calculated on the basis of the Value Added Tax Act (we are not liable for VAT).

6. Disclaimer
We do our best to ensure the up-to-dateness and correctness of the data published on the website of the Online Store. However, product features and delivery times can change so quickly that we are unable to correct the information. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item. The photos that are published are obtained from the producers or they are taken.

Privacy statement

Barbara Holcman sp is committed to protecting your privacy. We need your data to ensure a smooth process of final execution of your order.

Why will we use your information?

When ordering goods, you must provide us with your name, surname, address, email address and GSM number. This allows us to ensure a smooth process of final execution of your order and to notify you of any changes to your order.

Will your data be shared with third parties?

We undertake that the data will remain fully owned by Barbara Holcman sp. We will not pass it on, sell it or exchange it with any other institution, company or natural person.

Our websites also include links to other websites that are not owned by us or have any connection with us. Therefore, the company Barbara Holcman sp cannot in any case be responsible for access from such websites and for the protection of data on such websites.

Your consent

By using our websites, you also agree to the use of information in the manner and in the cases described above.

In case of changed conditions and rules, we will keep you informed on these pages.

Questions?

If you have any questions about the above-mentioned statements and conditions, the way our shopping center operates, about your shopping experience, and if you have any comments and opinions about our websites, you can write to us via e-mail: info@sportshine.eu or to the address: Barbara Holcman sp, Kamnikarjeva ulica 27, 1291 Škofljica, or you can call us on GSM: 041798307.

A factual error

When is an error real?

• the article does not have the properties necessary for its normal use or for circulation

• the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of

• the article does not have properties and features that have been expressly or tacitly agreed or prescribed

• the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.

The buyer must notify us of a potential material defect along with a precise description of it within the statutory deadline and at the same time allow us to inspect the item. The application can be made in writing or by e-mail.

Conflict solving

Customers can send complaints and claims by e-mail to info@sportshine.eu, to the phone number 041798307 or by regular mail:

Sports shoes
Barbara Holzman sp
Kamnikarjeva street 27
1291 Skofljica

Tax number: 
Registration number:
Registration authority:
Entry serial number: 

The provider makes every effort to resolve potential disputes amicably, otherwise the court in Ljubljana is responsible for disputes.